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Projects

Selected client projects I have worked on.

  1. Two operators at their desks facing a wall display of blue sound waves in a dark control room

    01

    Omnichannel Contact Center

    Government institutions and private companies (5 clients) · 2019 – 2025

    Text, voice and video contact center integrated with WhatsApp, Instagram and Facebook, with ticketing and a real-time operations dashboard.

  2. A long archive corridor of box-filled shelves crossed by a thin line of blue light

    02

    Dynamic Archival Management System

    Government institution · 2018

    Records management for incoming and outgoing mail, dispositions and retention, with real-time document tracking.

  3. A night-time road of moving lights winding through misty forested hills

    03

    Food Distribution Tracking Platform

    Government institution · 2017

    Food distribution tracking from central government to remote regions, cutting reporting time from 4 months to real time.

  4. A tall, quiet library at dusk with a single lit reading table

    04

    Online Library Information System

    Government institution · 2017

    Digital library with physical catalogue, borrowing for employees and guests, and a CMS for activities, papers and newsletters.